Even though American Mattress provides you with the best quality items, there are still debates about the value of material and the comparison when you buy directly from the brand online. A few claim that prices are high for the materials used and it is more affordable when you buy online. One of the reasons why American Mattress sells at higher prices is that they have to pay their salespeople, keep their store functioning and operating, and the company has to make a profit. The company needs their profit while passing profit margin to the brands they are associated with.
American Mattress Shipping, Deliveries, and store pickup
The premium delivery charge is $99.99. The delivery service is done by the white glove delivery service according to your schedule. They efficiently deliver your mattress within 24-48 hours after the purchase. Their professional and uniformed drivers assemble and place the new mattress, they will even change the old mattress and set the new one for you. Their delivery option varies and it includes a free customer pickup at the store or the warehouse.
Premium delivery is done at $99.99 and this includes mattress and bed frame assembly along with the removal of the old mattress. They also offer deluxe white glove delivery and this includes mattress and bed frame assembly along with the removal of the old mattress, its full installment, and assembly of adjustable bases.
American Mattress provides the best customer service experience when compared to anyone else in the industry. They mainly have 3 distributors located in Chicago, Indianapolis, and Fort Wayne. It is to ensure maximum coverage and for the local deliveries in all the areas.
They also provide out-of-state delivery for $300.00. This is when the delivery area is outside their local delivery area. They are experts in handling all types of consumer goods, especially heavy goods. Staff is skilled enough to handle furniture and many more. The delivery team is well uniformed, skilled, carries photo identification, background checks, and provides service in the latest model delivery vehicle.
American Mattress works with the largest transportation logistics in the United States and they are recognized to handle direct-to-home delivery service to all United States zip codes. The product purchased is picked up from the warehouse and is delivered to your doorstep. Out-of-state delivery will be done within 2-3 weeks.
American Mattress Return Policy
Online Return Policy
American Mattress has its unique way of returning.
There are no returns for out-of-state deliveries.
For adjustable beds, there are no returns, comfort guarantees, or size exchanges.
Accessories like sheets, pillows, mattresses, pillow covers, futon covers, and pillows are non-returnable and are not refundable.
American Mattress provides special orders. Special products require full payment before placing an order. The amount paid for special orders is non-transferable and non-refundable.
The staining of the mattress will void the warranty and comfort guarantee. They recommend using a mattress protector to save it from staining or soiling.
Exchanges
American Mattress exchanges the mattress set within their local delivery area. Refunds are not provided. If you need an exchange and you reside in the local area, contact the store near you for the exchange. The comfort guarantee is a one-time exchange, this is valid only for 30-90 days. This does not apply to the exchanged bed and it needs a 15-30 days minimum break. For guarantee exchange, a copy of the sales receipt must be provided.
Floor models and closeouts do not qualify for a comfort exchange and it is applicable for daybeds, bunk beds, and so on.
Conclusion
American Mattress is one of the best-known retailers in the midwest. They have proven their best customer service reviews and provide their customers with high-quality mattresses. American Mattress offers traditional innerspring mattresses that give you a good night’s sleep with all the comforts. They have come up with additional upgrades like pocketed coils along with all-foam mattresses. They provide excellent services and that is the reason why they get good customer service feedback from shoppers. They have return policies for only a few products and the rest are non-returnable and non-refundable.
- Can I get a refund for the pillows?
No, Accessories like sheets, pillows, mattresses, pillow covers, futon covers, and pillows are non-returnable and are not refundable.
- Are there returns for out-of-state deliveries?
There are no returns or comfort exchanges for out-of-state deliveries. For warranty exchanges, redelivery is applied. Prices can vary according to the area and all sales are final.
